If you cannot connect to a server directly through Horizon Client, or if your desktop and application entitlements are not visible in Horizon Client, Workspace ONE mode might be enabled on the server.

Problem
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When you try to connect to the server directly through Horizon Client, Horizon Client redirects you to the Workspace ONE web portal.

■

After you open a desktop or application through Workspace ONE and Horizon Client starts, you cannot see or open other entitled remote desktops or applications in Horizon Client.

Cause

Beginning with Horizon 7 version 7.2, an administrator can enable Workspace ONE mode on a Connection Server instance.

When Workspace ONE mode is enabled for a Connection Server instance, you can connect to the server only through Workspace ONE, and you can open remote desktops and applications only through Workspace ONE. This behavior is normal when Workspace ONE mode is enabled.

Solution

Use Workspace ONE to access your remote desktops and applications.

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